Trade and Retailer Relations- How a Trade Call Center can help Large and Medium brands
With a plethora of new products and high levels of competition one group that needs the direct attention of brands and products supply...
BLOG
Search
- Apr 1, 2021
Are you selling your products online? Consider the need to provide in-warranty replacement
In-warranty replacement is a great feature that can significantly enhance your customer satisfaction. It can help with better conversion...
- Apr 1, 2021
10 reasons why you should map all critical processes within your organization
As organizations continue to work from home, the opportunities for interaction between employees will come down. Many organizations are...
- Feb 26, 2021
Reviewing your eCommerce Customer Service Team Performance ? Here is what you can look for
Are you an ecommerce Business Manager? Do you review your customer service performance on a regular basis? Chances are that ecommerce...
- Feb 26, 2021
The days of Call Centres and high-quality Customer Service are here
Shopkeepers and retailers play an important role in customer service. They provide information and resolve queries of their shop visitors...
- Feb 24, 2021
Use of videos to improve customer service efficiency
How you can enhance your customer service level and reduce your customer service costs by use of videos, illustrations and animation. How...
- Aug 21, 2020
Highlights - Consumer Protection (Ecommerce) Rules 2020
If your organization is selling products or services online (Your branded E-Store or Market Place (e.g. AMAZON, FLIPKART etc), this...
- Jul 13, 2020
What is a virtual service centre and how to set up one
What is a virtual service centre? And how can you set up a virtual service centre for your electronics, mobile, accessories and small...
- Jul 13, 2020
What is found defective on arrival (DOA) and how can an ecommerce seller manage customer service for
Every factory will have a defect rate no matter how high their quality standards are. Quality Control of products For larger products...
- Jun 22, 2020
What is a call center ticketing system and how does it work?
We have all called some brand or the other during our lifetime and encountered a range of different types of experiences while connecting...
- Jun 19, 2020
How you can use Jot forms to enhance your customer service
Case study :: Call Back Requests for Customers Reaching Your Busy Call Center Jot Forms is an excellent tool for any organization that...
- Jun 18, 2020
COVID-19 may have left a lot of your retail sales team under-utilised and you may be wondering what
In-store sales people are not only our ambassadors but they are also the most well trained customer service and customer guidance...
- Jun 17, 2020
NEW Customer Service Mantra – Calls Handled Vs Customers Attended
The new customer service paradigm – It’s not about calls answered and emails responded to. It’s about customers ATTENDED TO A few years...
- Feb 28, 2020
USA Businesses – set up your second (backup) outsourcing center in India
As businesses get disrupted worldwide due to unforeseen natural calamities it’s time for US businesses to look at backup and business...
- Feb 22, 2020
How Amazon USA sellers can enhance their customer service levels
Being a seller is easy. Selling is the difficult part. Opening a seller account on Amazon.com takes less than an hour. Listing products...
- Feb 17, 2020
Conserve your energy – use it for your Core Goals
Energy is limited. It can be used in physical as well as mental activities. Just as individuals, organizations too have limited energy....
- Jan 13, 2020
How a prescription pharma brand can build an on-going relationship with the end consumer
Chronic illnesses are very prevalent in today’s fast paced world. Though it is a challenge for patients and doctors and care givers there...
- Dec 11, 2019
How a brand can sell its wine coolers in India
Wine is a new and growing trend. The number of wine consumers in India is rapidly growing While there are a handful of local wines, the...
- Sep 27, 2019
Connect the Dots
Brand Managers can look at the various customer connection points that the organization has with its customers. The data that gets...
- Sep 25, 2019
How Amazon USA sellers can use services of Kankei group to enhance their business and improve their
Are you an established seller on Amazon? You will know that the following elements play an important role in your business profitability....