In-warranty replacement is a great feature that can significantly enhance your customer satisfaction. It can help with better conversion...

As organizations continue to work from home, the opportunities for interaction between employees will come down. Many organizations are...

Are you an ecommerce Business Manager? Do you review your customer service performance on a regular basis? Chances are that ecommerce...

Shopkeepers and retailers play an important role in customer service. They provide information and resolve queries of their shop visitors...

How you can enhance your customer service level and reduce your customer service costs by use of videos, illustrations and animation. How...

If your organization is selling products or services online (Your branded E-Store or Market Place (e.g. AMAZON, FLIPKART etc), this...

What is a virtual service centre? And how can you set up a virtual service centre for your electronics, mobile, accessories and small...

Every factory will have a defect rate no matter how high their quality standards are. Quality Control of products For larger products...

We have all called some brand or the other during our lifetime and encountered a range of different types of experiences while connecting...

Case study :: Call Back Requests for Customers Reaching Your Busy Call Center Jot Forms is an excellent tool for any organization that...

In-store sales people are not only our ambassadors but they are also the most well trained customer service and customer guidance...

The new customer service paradigm – It’s not about calls answered and emails responded to. It’s about customers ATTENDED TO A few years...

As businesses get disrupted worldwide due to unforeseen natural calamities it’s time for US businesses to look at backup and business...

Being a seller is easy. Selling is the difficult part. Opening a seller account on Amazon.com takes less than an hour. Listing products...

Energy is limited. It can be used in physical as well as mental activities. Just as individuals, organizations too have limited energy....

Chronic illnesses are very prevalent in today’s fast paced world. Though it is a challenge for patients and doctors and care givers there...

Wine is a new and growing trend. The number of wine consumers in India is rapidly growing While there are a handful of local wines, the...

Brand Managers can look at the various customer connection points that the organization has with its customers. The data that gets...

Are you an established seller on Amazon? You will know that the following elements play an important role in your business profitability....

Forget investing in marketing, this is the time to invest in your customers. The cost of acquiring customers is growing everyday and we...