As India’s fashion and luxury retail sector grows, brands are continuously seeking innovative methods to connect with their target...

Introduction In the competitive landscape of air conditioning, standing out requires more than just superior products—it demands a robust...

Do you know your Vendor Carbon Footprint ?

As doing business is getting more competitive, retailers and dealers are the mainstay for many brands, While online channels are growing,...

With a plethora of new products and high levels of competition one group that needs the direct attention of brands and products supply...

In-warranty replacement is a great feature that can significantly enhance your customer satisfaction. It can help with better conversion...

As organizations continue to work from home, the opportunities for interaction between employees will come down. Many organizations are...

Are you an ecommerce Business Manager? Do you review your customer service performance on a regular basis? Chances are that ecommerce...

Shopkeepers and retailers play an important role in customer service. They provide information and resolve queries of their shop visitors...

How you can enhance your customer service level and reduce your customer service costs by use of videos, illustrations and animation. How...

If your organization is selling products or services online (Your branded E-Store or Market Place (e.g. AMAZON, FLIPKART etc), this...

What is a virtual service center? And how can you set up a virtual service center for your electronics, mobile, accessories and small...

Every factory will have a defect rate no matter how high their quality standards are. Quality Control of products For larger products...

We have all called some brand or the other during our lifetime and encountered a range of different types of experiences while connecting...

Case study :: Call Back Requests for Customers Reaching Your Busy Call Center Jot Forms is an excellent tool for any organization that...

In-store sales people are not only our ambassadors but they are also the most well trained customer service and customer guidance...

The new customer service paradigm – It’s not about calls answered and emails responded to. It’s about customers attended to A few years...

As businesses get disrupted worldwide due to unforeseen natural calamities it’s time for US businesses to look at backup and business...

Being a seller is easy. Selling is the difficult part. Opening a seller account on Amazon.com takes less than an hour. Listing products...

Energy is limited. It can be used in physical as well as mental activities. Just as individuals, organizations too have limited energy....