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ABOUT US

Kankei, established 1998, is an India service company. We are located in the bustling city of Mumbai 

We have a range of services that aim to provide solutions to the needs of large multinational and domestic in areas related to their key stakeholders

Some of our services include :


Consumer Call Center
Our specialisation in Inbound call center services is a result of our many years of experience working with several large multinationals and domestic companies.
Typical uses of the Kankei inbound call center services are in the following areas

 

  • Consumer Services (Typically for consumer goods companies)

  • Customer Service (For brands that have a high level of after sales service)

  • Pre-Sales Inbound Call Center (To respond to sales enquiries)

  • Ecommerce Customer Care (To answer questions on product orders and service enquiries)

  • Advertising and Direct Response Management (To answer calls in response to advertising. This includes missed call campaigns)

  • Consumer promotion response (This could be to respond to consumers who are engaging with the brand for contests, inbound surveys and more)


Trade Call Center


Trade marketing and engagement is a very big part of the 5 Ps of marketing. Trade partners too need to have a way to connect with the brand.
Typical use of Kankei Call Centers for Trade are

 

  • Trade enquiry line for company promotions and schemes

  • Trade service requests related to equipment deployed by the brand at the retailer (for example product coolers , point of sale terminals , signages , kiosks and others)

  • Trade contests and promotions


Human Resources Call Center


Organisations from industries like  banking, insurance , software, services, airlines, hospitality, consumer goods, pharma , manufacturing and others which have over 500 employees can typically have a HR hotline set up

Kankei Call Centers can be used to provide employee hotlines

 

  • 24 Hour Safety reporting hotline

  • Salary, Admin, Stationary and Supplies, Logistics help lines for employees

  • Ombudsman service help line

  • Sexual Harassment reporting

 

ESG Related Services

  • Recycling Help Lines

  • Consumer Education help lines

  • Outreach to consumers and trade on company ESG activities 

  • Supporting sustainability and CSR initiatives 

  • ESG related reporting support - collation, data cleansing, day normalisation, report creation and more 


 

The business philosophy of the company is to put its employees and customers first.

Kankei is a privately held company set up with the singular objective of providing high quality customer service and customer interaction outsourcing services to leading brands in India and overseas.

You can trust Kankei like many other loyal customers who have been using Kankei services for several years. We are happy to provide references.

As a Brand Manager, Trade Marketing Manager, Human Resources Manager, Sales Manager or ESG Manager, you will always find call center services from Kankei to be of great use.