Processing of orders from the field, retailers, dealers and consumers requires various process steps including
 

1. Order receipt on phone, web, email, sms, and fax (yes, some still use fax !)

2. Order validation and correction if any

3. Checking stocks and reconfirming order fulfillment capability and timelines

4. Placement of orders on warehouse and fulfillment centre

5. Reconfirmation with recipient on order status

6. Order tracking and related customer service

7. Post delivery issue resolution

Our teams will work as an extended arm of your business venture to provide this critical support using phone, web, chat, email.