How to use an outsourced call centre to achieve your business objectives?
In today’s competitive world, CEOs and Business Heads have to try every trick in the book to get ahead.
And with an ever changing environment it is difficult to continuously spot trends and keep on top of them.
One of the keys tools that every business can use is that of a contact or call centre.
Call centres are not only about telemarketing and pesky calls from telemarketers. Call centres are an important channel to communicate with your prospects and customers. And customers are not only consumers but institutional buyers and trade and channel partners.
Here are some of the applications of a call centre that you can consider for your business
Consumer Services help lines for your consumer products
Trade help lines for dealers and retailers to reach you
Customer Service lines for managing your customer interaction
Centralised reception desk for your organisation across multiple cities
Contests and Promotions help desk
Events and Trade Show invitations and RSVP
Customer welcome and onboarding
Customer retention
Concierge service help desk for your customers
Language interpretation centre for your international customers
Service tracker and customer satisfaction survey implementation
Telesurveys and Market Research
Telemarketing and lead generation
Database updation and CRM
Investor relations and service
Human Resources – Employee Help Lines
Supplier and Vendor enquiry line
Supply Chain and Order Management
Investing in a good good contact centre and team that can manage various organisation needs is potentially a good move for any brand.
As a CEO, Business Manager, Sales or Marketing head, Consumer Services Head , HR Head or Supply Chain Head you will find immense use of having a call centre for your function.
To know more about the various options and call centre services from Kankei, please do contact us.