What is a virtual service centre? And how can you set up a virtual service centre for your electronics, mobile, accessories and small...

Every factory will have a defect rate no matter how high their quality standards are. Quality Control of products For larger products...

We have all called some brand or the other during our lifetime and encountered a range of different types of experiences while connecting...

Case study :: Call Back Requests for Customers Reaching Your Busy Call Center Jot Forms is an excellent tool for any organization that...

In-store sales people are not only our ambassadors but they are also the most well trained customer service and customer guidance...

The new customer service paradigm – It’s not about calls answered and emails responded to. It’s about customers ATTENDED TO A few years...

As businesses get disrupted worldwide due to unforeseen natural calamities it’s time for US businesses to look at backup and business...

Being a seller is easy. Selling is the difficult part. Opening a seller account on Amazon.com takes less than an hour. Listing products...

Energy is limited. It can be used in physical as well as mental activities. Just as individuals, organizations too have limited energy....

Chronic illnesses are very prevalent in today’s fast paced world. Though it is a challenge for patients and doctors and care givers there...

Wine is a new and growing trend. The number of wine consumers in India is rapidly growing While there are a handful of local wines, the...

Brand Managers can look at the various customer connection points that the organization has with its customers. The data that gets...

Are you an established seller on Amazon? You will know that the following elements play an important role in your business profitability....

Forget investing in marketing, this is the time to invest in your customers. The cost of acquiring customers is growing everyday and we...

Outsourcing is not a bad thing. It helps companies focus on what they are best at and also releases management time and financial...

Ecommerce is a fast growing channel for many brands and retailers. It also offers a great opportunity to specialist individual businesses...

Cross Border eCommerce is becoming very big and most of the world’s Cross Border eCommerce sellers are from China Products made in China...

The best way to take steps towards customer service are as follows Create a Strategic Overall road map for customer care. This includes...

Social Media is exploding and will continue to grow. Not only are the social media sites increasing but so are the devices and smart...

Brand managers have a plethora of consumer and trade communication options in front of them –  in market, in store, telephone, mobile...