What is a virtual service centre and how to set up one
What is a virtual service centre? And how can you set up a virtual service centre for your electronics, mobile, accessories and small...
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- Jul 13, 2020
What is found defective on arrival (DOA) and how can an ecommerce seller manage customer service for
Every factory will have a defect rate no matter how high their quality standards are. Quality Control of products For larger products...
- Jun 22, 2020
What is a call center ticketing system and how does it work?
We have all called some brand or the other during our lifetime and encountered a range of different types of experiences while connecting...
- Jun 19, 2020
How you can use Jot forms to enhance your customer service
Case study :: Call Back Requests for Customers Reaching Your Busy Call Center Jot Forms is an excellent tool for any organization that...
- Jun 18, 2020
COVID-19 may have left a lot of your retail sales team under-utilised and you may be wondering what
In-store sales people are not only our ambassadors but they are also the most well trained customer service and customer guidance...
- Jun 17, 2020
NEW Customer Service Mantra – Calls Handled Vs Customers Attended
The new customer service paradigm – It’s not about calls answered and emails responded to. It’s about customers ATTENDED TO A few years...
- Feb 28, 2020
USA Businesses – set up your second (backup) outsourcing center in India
As businesses get disrupted worldwide due to unforeseen natural calamities it’s time for US businesses to look at backup and business...
- Feb 22, 2020
How Amazon USA sellers can enhance their customer service levels
Being a seller is easy. Selling is the difficult part. Opening a seller account on Amazon.com takes less than an hour. Listing products...
- Feb 17, 2020
Conserve your energy – use it for your Core Goals
Energy is limited. It can be used in physical as well as mental activities. Just as individuals, organizations too have limited energy....
- Jan 13, 2020
How a prescription pharma brand can build an on-going relationship with the end consumer
Chronic illnesses are very prevalent in today’s fast paced world. Though it is a challenge for patients and doctors and care givers there...
- Dec 11, 2019
How a brand can sell its wine coolers in India
Wine is a new and growing trend. The number of wine consumers in India is rapidly growing While there are a handful of local wines, the...
- Sep 27, 2019
Connect the Dots
Brand Managers can look at the various customer connection points that the organization has with its customers. The data that gets...
- Sep 25, 2019
How Amazon USA sellers can use services of Kankei group to enhance their business and improve their
Are you an established seller on Amazon? You will know that the following elements play an important role in your business profitability....
- Sep 5, 2019
This is the time to invest in holding on to your customers
Forget investing in marketing, this is the time to invest in your customers. The cost of acquiring customers is growing everyday and we...
- Aug 20, 2019
How Singapore companies can have extended back office capabilities and improve their profitability
Outsourcing is not a bad thing. It helps companies focus on what they are best at and also releases management time and financial...
- Aug 14, 2019
How ecommerce companies in USA can improve their profitability by outsourcing their back office pro
Ecommerce is a fast growing channel for many brands and retailers. It also offers a great opportunity to specialist individual businesses...
- Nov 28, 2018
How China Cross Border eCommerce sellers can provide high levels of customer service and get better
Cross Border eCommerce is becoming very big and most of the world’s Cross Border eCommerce sellers are from China Products made in China...
- Aug 1, 2018
How much does it cost to set up a 10-seater call centre in Mumbai?
The best way to take steps towards customer service are as follows Create a Strategic Overall road map for customer care. This includes...
- Feb 3, 2018
Social Media Customer Service
Social Media is exploding and will continue to grow. Not only are the social media sites increasing but so are the devices and smart...
- Jan 22, 2018
Call centre services for brand activation programs
Brand managers have a plethora of consumer and trade communication options in front of them – in market, in store, telephone, mobile...