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Dec 19, 2017

Call Center Outsourcing can go beyond answering phone calls

As consumers, when we call the customer service centre of a bank or telecom company, we may not imagine the scene at the call center. For...

Sep 18, 2017

Advantages of Outsourcing Call Center Services

Outsourcing is used by an organization to reduce costs by transferring some portions of work to other companies. Establishing a multichan...

Sep 2, 2016

The Role of Call Centres in Customer Relationship Management (CRM)

CRM is a loosely defined term that encompasses a range of activities relating to customer engagement. Just like we invest time and money ...

Aug 31, 2016

How to use an outsourced call centre to achieve your business objectives?

In today’s competitive world, CEOs and Business Heads have to try every trick in the book to get ahead. And with an ever changing environ...

Dec 19, 2014

Use of Call Centres for Consumer Marketing

Call centres have obtained a not so nice reputation of being the source of pesky calls. Waking you up on Sunday afternoon, interrupting y...

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