As consumers, when we call the customer service centre of a bank or telecom company, we may not imagine the scene at the call center. For...

Outsourcing is used by an organization to reduce costs by transferring some portions of work to other companies. Establishing a...

CRM is a loosely defined term that encompasses a range of activities relating to customer engagement. Just like we invest time and money...

In today’s competitive world, CEOs and Business Heads have to try every trick in the book to get ahead. And with an ever changing...

Call centres have obtained a not so nice reputation of being the source of pesky calls. Waking you up on Sunday afternoon, interrupting...