This is the time to invest in holding on to your customers
Forget investing in marketing, this is the time to invest in your customers. The cost of acquiring customers is growing everyday and we...
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- Aug 20, 2019
How Singapore companies can have extended back office capabilities and improve their profitability
Outsourcing is not a bad thing. It helps companies focus on what they are best at and also releases management time and financial...
- Aug 14, 2019
How ecommerce companies in USA can improve their profitability by outsourcing their back office pro
Ecommerce is a fast growing channel for many brands and retailers. It also offers a great opportunity to specialist individual businesses...
- Dec 3, 2018
中国跨境电商卖家如何在亚马逊平台上提供高水平的客户服务并获得更好的评价
跨境电子商务正变得越来越大，全球大多数跨境电商卖家都来自中国 中国制造的产品在亚马逊、ebay、Wish等平台上销往美国、欧洲、澳大利亚等多个国家，产品销售后，客户可能需要客户服务，因为消费者可能对产品有一些问题，或者用户可能对产品有一些技术问题...
- Nov 28, 2018
How China Cross Border eCommerce sellers can provide high levels of customer service and get better
Cross Border eCommerce is becoming very big and most of the world’s Cross Border eCommerce sellers are from China Products made in China...
- Aug 1, 2018
How much does it cost to set up a 10-seater call centre in Mumbai?
The best way to take steps towards customer service are as follows Create a Strategic Overall road map for customer care. This includes...
- Feb 3, 2018
Social Media Customer Service
Social Media is exploding and will continue to grow. Not only are the social media sites increasing but so are the devices and smart...
- Jan 22, 2018
Call centre services for brand activation programs
Brand managers have a plethora of consumer and trade communication options in front of them – in market, in store, telephone, mobile...
- Jan 19, 2018
Disease Awareness – How Pharma and Medical Companies Can Play A Role
India is one of the world’s most populous countries. In fact it is the world’s second most populous country. With a population of close...
- Jan 18, 2018
Is employee retention important for business?
When I talk about the word ‘Asset Retention’, the first thing that strikes my mind as an individual is to hold on to and retain my...
- Dec 27, 2017
Why companies listed on the Bombay Stock Exchange should invest in consumer services
As businesses become more competitive one of the drivers of profitability is the level of repeat purchase by customers. Not only does...
- Dec 19, 2017
How Brands can use Sampling Techniques like Direct Response and Missed Call Service
Very often we see an ad in the newspaper that gives us an email address or website to visit and we just move over to the next page....
- Dec 19, 2017
Call Center Outsourcing can go beyond answering phone calls
As consumers, when we call the customer service centre of a bank or telecom company, we may not imagine the scene at the call center. For...
- Sep 18, 2017
Advantages of Outsourcing Call Center Services
Outsourcing is used by an organization to reduce costs by transferring some portions of work to other companies. Establishing a...
- Sep 2, 2016
Good Quality Customer Care comes at a Cost
Customer care is now more important than ever before. Competition for limited customers is high. And new entrants are happy to slash...
- Sep 2, 2016
The Role of Call Centres in Customer Relationship Management (CRM)
CRM is a loosely defined term that encompasses a range of activities relating to customer engagement. Just like we invest time and money...
- Aug 31, 2016
How to use an outsourced call centre to achieve your business objectives?
In today’s competitive world, CEOs and Business Heads have to try every trick in the book to get ahead. And with an ever changing...
- Aug 31, 2016
Direct Marketing – A Revival in India
Direct Marketing in India has often been misconstrued as Direct Selling – Door to Door, Cold Calls & Telemarketing . That is because...
- Aug 27, 2016
The challenges of getting the sales team to enter information into Salesforce.com and other platform
There are many implementations of well thought through sales automation systems. These could be for a range of applications including...
- Aug 27, 2016
Why companies should invest more in customer welcome and customer onboarding?
The cost of customer acquistion in India is easily upwards of INR 1000. Yes, to get one customer even for an online store can cost INR...