Team Kankei

Ajay studied at the prestigious Doon School in India before going on to complete his graduation in Commerce with Honours from India’s leading commerce college, Shriram College of Commerce, Delhi University. He then went on to do his MBA from the Indian Institute of Management at Kolkata, an institution set up in collaboration with MIT.

Ajay worked with American Express for over 8 years in various managerial positions including operations, sales and marketing. During his career, Ajay constantly contributed to the business as well as to team development and management to achieve common goals.

In 1996, Ajay joined VISA International as Marketing Director for South Asia. During this period, he managed vast marketing initiatives covering all forms of marketing communication. He also worked closely with various VISA member banks to create targetted marketing programmes.

Ajay co-founded Kankei in 1998 and has since been associated with the company as Chairman and Managing Director, overseeing the groups' business across various geographies and working closely with individual business unit heads and country managers to provide high quality services to Kankei clients.

Ranjit has had a total of 8 years of experience in the area of Sales, Marketing Services and Communications business. He has worked with Berger Paints, Contract Advertising (JWT Group) and has been with Kankei since 1998.

As a Business Unit Head with specialisation in CRM and Direct Marketing Services, Ranjit manages large client relationships by being their key contact at Kankei and ensuring delivery of the highest levels of services from one or more of the service verticals within Kankei.

He has vast experience in handling large direct marketing and customer contact campaigns for financial services, appliances, pharmaceuticals and B2B products.

Mukund passed out of St. Xavier’s High School Loyola Hall and went on to graduate in Statistics from St. Xavier’s College. This was followed by acquiring a post graduate diploma in Advertising and Marketing from Xavier Institute of Communications, Mumbai.

Mukund has had a total of 7 years of experience in the area of Marketing Services and Communications Business. He has worked with Contract Advertising (JWT Group) and has been with Kankei since inception.

As a Business Unit Head with specialisation in CRM and Direct Marketing Services, Mukund manages large client relationships by being their key contact at Kankei and ensuring delivery of the highest levels of services from one or more of the service verticals within Kankei.

He has vast experience in handling large direct marketing and customer contact campaigns for credit cards, financial services, media, consumer goods and IT.

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Pronob Mukerji
Vice President
DM Services

Pronob is an alumni of Presidency College, Calcutta University. After completing his post graduation in English, he spent the first six years with Selvel Media Services in Delhi and Chitralekha in Bangalore.

In 2000 he moved to Mumbai and has worked with Initiative Media, Madison, MediaPros and Group-M in the area of strategic planning and media buying.

Pronob brings with him an overall understanding of media tools and practices, research, analytical insights into consumer behaviour, and media consumption habits.

At Kankei, Pronob manages key client relationships and uses his valuable business and consumer insights to increase effectiveness of our client-partners’ programs.

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Radhika graduated in Science from Sophia Girls College Ajmer, and then completed her post graduate diploma in Advertising and Mass Communication, from the Indian Institute of Mass Communication, New Delhi.

Radhika has over 15 years of work experience, mainly in the hospitality industry and has worked for leading hotel chains like the Oberoi Group, Hyatt International Hotels, Holiday Inn Worldwide and Carlson International Hotels in the field of Public Relations, Sales and Marketing. Radhika was the Program Manager for the Gourmet Club Membership Program at the Hyatt Regency Dubai, leading a team of 50 telemarketing executives. During this assignment, she was completely responsible for program profitability, training and recruitment of the team, and managing the entire enrollment process.

Radhika joined the Kankei team in 2002 as Head of Business Development for North India and has been responsible for the growth of the business in North India.

An alumnus of Sophia, Meerut, Ashima completed her graduation in Humanities and then did a PGD in Advertising & PR.

She is a customer care professional to the core with more than 16 years’ work experience with organizations like Modi Xerox, DHL Worldwide Express, e-Funds & Bharti Airtel. During her last assignment at Bharti, she has spent almost seven years handling different product lines like Internet, Broadband, Landline & Audio Conferencing Services.

Ashima’s core strengths of managing huge resource pools and her rich experience of setting-up and operating large call centers helps her to drive operational excellence across Kankei’s centres in Delhi and Kolkata.

Raghunath has a Masters Degree in Commerce from Bombay University and has a Diploma in Business Management and a Diploma in Labour Laws.

Raghunath has over 19 years of work experience in managing accounts and administration for various leading companies. His experience has been in the area of Accounts, Audit, Financial Statement Completion, Management Accounting, Legal and Administration.

As Head of Finance and Administration at Kankei, Raghunath is responsible for Corporate Finance, Taxation, Company Affairs, Legal and all Administrative work. He leads a large team of professionals and is responsible for managing the above functions centrally for various countries that Kankei operates in.

Manoj holds a Diploma in Information Technology from Aptech Computer Education, which he completed after graduating from Allahabad University. He also holds an Advanced Certificate in Hardware and Networking. He holds an MCSE certificate - an online certification from Microsoft.

As a Head of IT and Software Services at Kankei, Manoj manages the organisation's internal IT needs by developing, maintaining and supporting infrastructure and systems. He is also responsible for managing external partners in the area of Data Processing, Software and Application Development and Website Development Services.

He has implemented various technology solutions for Kankei branches across numerous client projects including development and implementation of TouchPoint (Kankei’s proprietary contact management software). He has also handled the nationwide implementation of an advanced progressive Dialer for our BPO services.

A science graduate from Calcutta University, and a PG Honours Diploma in Systems Management from NIIT, Sumana did her management course from Ngee Ann Polytechnic, Singapore before embarking on a professional career that spans over 13 years in Customer Support and Operations.

She has largely been involved in the IT & ITES sector, and prior to joining Kankei she has worked with Impex Infotech, an international call centre based in Kolkata. Sumana’s professional stint also includes a tenure in Singapore in Customer Support and Service and currently she heads our Call Centre operations in Kolkata.

A stickler for process perfection and meeting deliverables, Sumana ensures that stringent SLAs on performance and quality are met at all times.

Vinit is a senior finance and administration professional with international expertise in the development and management of global functions, integrated systems, policies and procedures. With wide exposure to multi-disciplinary teams comprised of accounting, finance, tax, legal and IT systems, Vinit is assisting Kankei in its Globalisation effort.

As a child, Vinit lived in a number of African and Middle Eastern countries whilst studying at the prestigious Doon School in India. In 1983, Vinit moved to Geneva, Switzerland where he graduated with a Masters degree in Finance from Webster University.

Vinit joined ANDERSEN WORLDWIDE S.C. in 1986 where he held various positions managing highly complex shared service financial functions over a 16 year career. In September 2000 Vinit became Office Managing Partner for the Andersen Headquarters office in Geneva whilst also holding the positions of Head Global Statutory & Interfirm Controllership and Functional lead: Statutory & Interfirm - Global IT Systems Development. In his global role Vinit has travelled widely and dealt with shared service and financial issues across many countries.

Vinit left Andersen Worldwide in 2003 and is currently an independent consultant working for firms with interests in Central and Southern Europe as well as the Middle East.