About Us

Kankei is a business process outsourcing company based in India. Our services are for brands and related to their transactions and engagement with their consumers and trade customers. The two primary areas of work are

  1. CRM and Direct Marketing Support – This covers database management, customer profile management, CRM systems management, customer retention and loyalty management and trade engagement services
  2. Call Centre and Process Management – Includes live call centre, web chat., video call centre, email and social media response management, sales order processing and supply chain related processes

With growing consumer and trade bases, brands need to constantly engage with their customers. Kankei is an organisation that can be relied upon to provide such transaction management and engagement related services. We cater to a range of multinational and large domestic companies. Our clients and experience is in the following sectors:

  • Telecom
  • Banking and Financial Services
  • Credit and Debit Cards
  • Payment Services
  • IT Hardware
  • IT Software
  • Media
  • Appliances
  • Insurance
  • Food and Beverage
  • Retail
  • Consumer Goods
  • ecommerce

The company has provided services to several companies since 1998. Historically our services have been provided onshore within India for India based organisations. However our skills and abilities can be leveraged by international companies based outside India who may want to have some of their customer transaction and engagement services managed through back offices in Mumbai & Kolkata, India.